Terms and conditions


Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy and website disclaimer, govern Kyliemackay.com.au’s relationship with you in relation to your use of this website.

By using this website, you signify your acceptance of these terms and conditions of use. For the purposes of these terms and conditions, “Us”, “Our” and “We” refers to Kyliemackay.com.au and “You” and “Your” refers to you, the client, visitor, website user or person using our website.

‘Artist’ means the creator of the Artwork.

‘Artwork’ means painting of any medium, any art, drawings or images whether digital or otherwise which may be purchased from time to time on or through our website.


We reserve the right to change, modify, add or remove portions of these terms at any time. Please check these terms regularly prior to using our website to ensure you are aware of any changes. We will endeavour to highlight any significant or substantive changes to you where possible. If you choose to use our website then we will regard that use as conclusive evidence of your agreement and acceptance that these terms govern your and Kyliemackay.com.au’s rights and obligations to each other.


It is an essential precondition to you using our website that you agree and accept that Kyliemackay.com.au is not legally responsible for any loss or damage you might suffer related to your use of the website, whether from errors or from omissions in our documents or information, any goods or services we may offer or from any other use of the website. This includes your use or reliance on any third party content, links, comments or advertisements. Your use of, or reliance on, any information or materials on this website is entirely at your own risk, for which we shall not be liable.

It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific, personal requirements. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


Our goods and services come with guarantees that cannot be excluded, modified or restricted under the Australian Consumer Law and are in addition to any manufacturer or supplier warranty.

For the purposes of Schedule 2 of the Australian Consumer Law, in particular Sections 51 to 53, 64 and 64A of Part 3-2, Division 1, Subdivision A of the Competition and Consumer Act 2010 (Cth), Kyliemackay.com.au’s liability for any breach of a term of this agreement is limited to: the supplying of the goods or services to you again; the replacement of the goods; or the payment of the cost of having the goods or services supplied to you again.

You must be over 18 years of age to use this website and to purchase any goods or services.


Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 2 and 14 days, depending on the delivery option. Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of Kyliemackay.com.au.

Digital goods are delivered immediately. Please be aware there are inherent risks associated with downloading any software and digital goods. Should you have any technical problems downloading any of our goods, please contact us so we may try to assist you.


Kyliemackay.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you wish to return your order, please notify us within 30 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of Kyliemackay.com.au.


To demonstrate how the artwork will look within a room, paintings are occasionally positioned digitally ‘in-situ’, meaning they are digitally displayed within a staged room. The digital in-situ images within this website and all ‘Kylie Mackay’ social platforms, are not to scale and should not be used as a guide to sizing or dimensions of the art.


Images and descriptions of all Artworks are reproduced and displayed to reflect the art piece as accurately as possible online; actual pieces can vary slightly in colouring, shading, lighting, medium and sizing. However, actual colours of Artworks (both original and reproduced) may appear different in actual reality than on your computer screen or mobile device. This is due to the fact that every computer monitor has a different capability to display colours and that everyone sees these colours differently. Therefore, we cannot guarantee that the colour you see on your screen accurately portrays the exact true colour of the actual Artwork piece. If you have any specific requirements or questions about the colours, sizes, design or anything at all around any of the Artwork, we encourage customers to send a query prior so we may try to address them prior to any purchase.


Kyliemackay.com.au may from time to time provide on its website, links to other websites, advertisements and information on those websites for your convenience. This does not necessarily imply sponsorship, endorsement, or approval or arrangement between Kyliemackay.com.au and the owners of those websites. Kyliemackay.com.au takes no responsibility for any of the content found on the linked websites.

Kyliemackay.com.au’s website may contain information or advertisements provided by third parties for which Kyliemackay.com.au accepts no responsibility whatsoever for any information or advice provided to you directly by third parties. We are making a ‘recommendation’ only and are not providing any advice nor do we take any responsibility for any advice received in this regard.


To the fullest extent permitted by law, Kyliemackay.com.au absolutely disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for any particular purpose. Kyliemackay.com.au gives no warranty that the documents, goods or services will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components.

Whilst we, at all times endeavour to have the most accurate, reliable and up-to-date information on our website, we do not warrant or make any representations regarding the use or the result of the use of any document, product, service, link or information in its website or as to their correctness, suitability, accuracy, reliability, or otherwise.

It is your sole responsibility and not the responsibility of Kyliemackay.com.au to bear any and all costs of servicing, repairs, or correction. The applicable law in your state or territory may not permit these exclusions, particularly the exclusions of some implied warranties. Some of the above may not apply to you but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it. It is your responsibility to do so.


At Kyliemackay.com.au, we are committed to protecting your privacy. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles. Please read our separate Privacy Policy carefully.

You may change your details at any time by advising us in writing via email. All information we receive from our customers is protected by our secure servers. Kyliemackay.com.au’s secure server software encrypts all customer information before it is sent to us. Furthermore, all customer data collected is secured against unauthorised use or access. Credit card information is not stored by us on our servers.


We do not and will not sell or deal in personal or customer information. We may however use in a general sense without any reference to your name, your information to create marketing statistics, identify user demands and assist in meeting customer needs generally. In addition, we may use the information that you provide to improve our website and services but not for any other use.


Kyliemackay.com.au may be required, in certain circumstances, to disclose information in good faith and where Kyliemackay.com.au is required to do so in the following circumstances: by law or by any court; to enforce the terms of any of our customer agreements; or to protect the rights, property or safety of our customers or third parties.


If you are in the business of creating similar documents, goods or services for the purpose of providing them for a fee to users, whether they be business users or domestic users, then you are a competitor of Kyliemackay.com.auKyliemackay.com.au expressly excludes and does not permit you to use or access our website, to download any documents or information from its website or obtain any such documents or information through a third party. If you breach this term then Kyliemackay.com.au will hold you fully responsible for any loss that we may sustain and further hold you accountable for all profits that you might make from such unpermitted and improper use. Kyliemackay.com.au reserves the right to exclude and deny any person access to our website, services or information in our sole discretion.


Title to the Artwork and all Intellectual property rights in the Artwork vests in the Artist. Upon payment for the Artwork, the purchaser is granted a permanent, irrevocable, royalty-free, exclusive licence to use, exploit, reproduce, adapt, sub-license the intellectual property rights in the Artwork in accordance with the Licence below. Please note: in the event of any return, replacement or refund, the licence in all Artwork reverts to the Artist.


The Artwork that we sell via the website may include digital or involve physical images that we own or have a licence to distribute.

You may display the Artwork in your home or business, or gift the Artwork to anyone you choose.

However, you are strictly prohibited from: copying, reproducing, reprinting or replicating the Artwork in any form whatsoever, reselling any part or whole of the Artwork for commercial sale or otherwise modifying the Artwork without our express written agreement.

If you are interested in reproduction rights and purchase of a licence to do so, please contact us for further details.


In the event that you purchase any Artwork from us, ownership of the intellectual property rights in the relevant Artwork remain proprietary to us (or the relevant licensor who has licensed them to us), and those rights are licensed to you for your own business and/or private use.

We retain all of our intellectual property rights in all Artwork and other intellectual property contained on our website.

Whether or not you purchase Artwork from us, you are strictly prohibited from downloading, reproducing, replicating, or in any other way copying any of the intellectual property on our website.

In the event that you purchase Artwork, nothing in these terms restricts us from continuing to use the relevant Artwork in any way that we choose, including but not limited to by simultaneously selling other copies of the Image or licensing other copies of the Artwork to any other third parties.


These terms and conditions represent the whole agreement between you and Kyliemackay.com.au concerning your use and access to Kyliemackay.com.au’s website and your use and access to the documents and information on it. No other term is to be included in this agreement except where it is required to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.


Where any clause or term above would by any applicable statute be illegal, void, or unenforceable in any State or Territory then such a clause shall not apply in that State or Territory and shall be deemed never to have been included in these terms and conditions in that State or Territory. Such a clause if legal and enforceable in any other State or Territory shall continue to be fully enforceable and part of this agreement in those other States and Territories. The deemed exclusion of any term pursuant to this paragraph shall not affect or modify the full enforceability and construction of the other clauses of these terms and conditions.


To engage our services, a formal quote must be agreed. All proposals, quotes and projects are subject to the client terms included in our Commission Agreement. When you engage our services, you agree that we are reliant on the information supplied by you, the client, in order to provide the services. We cannot be held responsible for any results of our services based on such client information and we cannot be held responsible for how you choose to use the outputs of our services.

Any images, graphics, photographs and other content (together “Material”) you may find on our website are owned by us or may have been created by us for our clients with permission to reproduce on our website. At no time are you permitted to copy, download, share or otherwise use this Material for any purpose. All Material on our website is copyright protected.


This agreement and this website are subject to the laws of Victoria and Australia. If there is a dispute between you and Kyliemackay.com.au that results in litigation then you must submit to the jurisdiction of the courts of Victoria.

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